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Clue Me’s teams needed 2 months of work to transform Saretec’s uniform 650 m² open-plan space in Charenton-le-Pont into 50 individual offices, offering confidentiality and concentration to the 60 employees of the claims support leader. This radical transformation met the specific needs of the insurance claims sector: experts must handle sensitive client files containing confidential personal and financial information, perform precise estimations requiring sustained concentration without interruptions, make phone calls with claimants, insurers, and construction companies with complete discretion, and coordinate under significant time pressure (file processing deadlines, claims emergencies). The 50 individual offices created by Clue Me offer enclosed or semi-partitioned spaces guaranteeing necessary privacy, controlled acoustics reducing the noise pollution of the initial open-plan space, personalization options (photos, documents, organization), and optimal concentration for the qualitative expertise of the 450,000 annual missions handled by SARETEC. A layout choice that goes against the trend of generalized open-plan spaces, but perfectly adapted to the realities of claims expertise, which demands confidentiality and focus.
Beyond the 50 individual offices created in Charenton-le-Pont, Clue Me also fitted out the complementary collective spaces of Saretec’s 650 m² in 2 months: convivial living areas (relaxation areas, coffee breaks) promoting cohesion among the 60 employees and informal exchanges essential for information flow between departments (expertise, work coordination, administration), equipped meeting rooms for internal coordination of complex projects and meetings with insurance partners and construction companies, a professional reception area reflecting the leadership position of the Saretec Group with over 450,000 missions handled annually, a functional kitchenette allowing on-site lunches and collective breaks reinforcing conviviality, and a library gathering technical documentation essential for claims expertise (construction standards, insurance regulations, material and equipment catalogs, case law, methodological guides). The result of this complete reorganization of Saretec’s services is a double win: on the one hand, better communication between teams thanks to well-designed collective spaces and the organized proximity of complementary services. On the other hand, a significant improvement in everyone’s working time thanks to individual offices allowing increased concentration and efficiency in processing claims files. It smells like well-being in these new Charenton-le-Pont premises! For Clue Me, transforming an open-plan space into a complex organization of 50 individual offices + collective spaces for a claims leader handling 450,000 missions/year in 2 months demonstrates our ability to deliver large-scale projects in the insurance sector.
Director CLUE ME
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Director CLUE ME
